Last updated: November 2025

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. We are committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect:

• Personal details (name, email, phone number)
  
  
• Billing and shipping information
  
  
• Payment details (processed securely by third-party providers)
  
  
• Device information (IP address, browser type, pages viewed)
  
  
• Any information submitted through contact forms, orders, or account creation
  
  

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
  
  
• Communicate with you regarding orders, inquiries, or support
  
  
• Improve our website and user experience
  
  
• Send marketing communication (only with your consent)
  
  
• Comply with legal obligations
  
  

3. Sharing Your Information

We may share your information with:

• Payment gateways
  
  
• Courier/delivery partners
  
  
• Service providers assisting with website operations
  
  
• Authorities when legally required
  
  

We do not sell your personal data.

4. Cookies

We use cookies to improve site functionality and analyse traffic. You can disable cookies through your browser settings, though some features may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

6. Your Rights Under POPIA

You may:

• Request access to your personal information
  
  
• Ask us to update or correct your information
  
  
• Request deletion of your information where legally possible
  
  
• Opt out of direct marketing at any time
  
  

7. Contact Us

For privacy-related inquiries or data requests, please contact:
Email: mervyn@malamed.com